adornable.u™ exchange and return policy:
Shopping is fun, and we intend to keep it that way. It’s simple – we want you to love our accessories as much as we do. Love your jewelry and your jewelry will love you back. Your jewelry should be the last thing you put on when you go out the door, and the first thing you take off when you come home. Keep water, chemicals, and sweat away from your pieces so they will retain their original beauty longer.
Items purchased directly from adornable.u.com may be returned for an exchange or refund within the first 30 days of purchase if returned in original condition in the original packaging. Items may also be returned for replacement within 90 days of the original purchase date. If you did not purchase your item directly from adornableu.com, please contact your salesperson for assistance.
All exchanges and replacements are shipped to the customer at no additional charge. In the event you receive an incorrect item, or your item arrives damaged due to shipping, please contact customer service within 7 days of receipt for a prepaid return shipping label. Outside of this time frame, and in the instance of a standard return, adornable.u™ accessories does not provide return shipping labels.
Orders that contain a monthly promotion must remain above the qualifying subtotal. If a requested refund reduces the subtotal of the order below the qualifying amount, the retail value of the promotional item will be removed from the refund. To receive a full refund, the promotional item must be received at the time of the refund request unworn and in saleable condition. Monthly promotional items are not eligible for exchange and may only be replaced within 30 days of purchase. Items marked as Final Sale are not eligible for refund or exchange and may only be replaced within 30 days of purchase. Monthly promotions and Final Sale items are limited quantities and available on a first come, first serve basis determined by the date the order is submitted online.
For orders containing earrings, please be sure to include both earrings in the return package. adornable.u™ does not replace lost items.
adornable.u™ exchange and return process:
An order number is required to begin the return and exchange process. If you need assistance in locating your order number, please contact customer service. All returns and exchanges must include the item, proof of purchase (receipt or packing slip), and a completed return and exchange form. If your return references multiple orders, please use a separate form for each order. Please return items in their original packaging. If the original packaging is not available, items should be carefully wrapped and separated to avoid any damage during transit. Damage incurred during shipping due to insufficient packaging may result in an item being evaluated as unsaleable and ineligible for refund or exchange. adornable.u is not responsible for any items that are not successfully delivered to the adornable.u return address. Returns and exchanges will be processed within 7-10 business days from receipt. Incomplete forms, order information, or missing payment information could delay this processing time.
Refunds include the purchase price of the item and any applicable sales tax. Shipping charges, if applicable, are non-refundable. Refunds are only applied to the card used to place the order. Once your return has been processed, please allow 5-7 banking days for the funds to appear in your account. Please note, adornable.u accessories does not accept cash or check as payment during the exchange process.
If a return is received without all necessary information, adornable.u™ will attempt to contact the customer regarding the missing information. If information is not received within 30 days of requesting the information, the items will be considered surrendered.
In the event a return is denied for being outside of our return policy, the customer will be notified. adornable.u™ will return the original merchandise to the customer upon their request. The request for the item to be returned must be received within 30 days from the date the notification of denial is sent from adornable.u. After 30 days, the item will be considered surrendered.